Good morning, Renee
Tue 25 Aug 2026 · SARA finished reading the base at 06:12 and has been on the phone since nine
This week’s outreach
Contacts SARA made, against the ones the guardrails stopped
On the phone right now
Open the cockpit09:00 – 17:00 local · 4 lines · 3, four hours apart
71 dialled, 52 still queued
Latest conversations
All conversationsSARA led with the contract date rather than the saving, priced the like-for-like upgrade on the call, and put the account manager in the diary for Thursday.
The Day 2 SMS caught an enquiry that had been sitting unactioned since March. SARA picked up the SD-WAN thread from the old support note rather than starting from scratch.
Nine months of silence after an outage that closed at 2 out of 5. SARA opened with the ticket, not an offer — and found an account that had already been quoted by a competitor.
The moment that matters more than any booking. Marcus asked to stop the calls — SARA confirmed exactly what would and wouldn't stop, applied it in under a minute, and wrote it back to the CRM.
Worth the most right now
All segmentsWhat SARA did overnight
- 1Re-read 1,847 accounts against billing, CRM and the support desk
- 2Moved 23 accounts into the out-of-contract segment
- 3Washed every number against the Do Not Call register
- 4Held 41 accounts inside the 21-day frequency cap
- 5Queued today's calls in each account's own time zone
Connected systems
Read by category, never by vendor. Nothing here is replaced.