Out-of-contract upsell — week 34
Tue 25 Aug 2026 · 09:00 – 17:00 local · 4 lines at a time
Out-of-contract upsell — week 34DiallingQuiet-account check-in — AugustDiallingSecond-site discovery — springScheduled
Running the voice step of Out-of-contract upsell. Everything else in that play sends itself — this is only the part that needs pacing and a person able to stop it.
On the phone right now
2
52 still queued behind them
Connected today
38
of 71 dialled · 54% pickup
Meetings booked
7
straight into the account manager’s calendar
Held back by guardrails
36
every one with a reason on file
Live board
Account
Variant
Attempt
State
Time
Listening in — Ferngrove Civilvariant B · 1:42Take over the call →
01:12SARAYour Business 100 service comes off contract on the 14th of November. That plan was retired last year — the like-for-like today is $1,690 a month instead of $2,140, and it's a faster service.
01:28DeanHang on — so we've been overpaying for how long?
01:33SARASince the plan was retired in February last year. I can have your account manager walk you through it — she has Thursday at 10, or Friday morning. Which suits?
What SARA is testing
50 / 50 splitAOpens with the saving
“I can save you around {monthly_saving} a month on what you're running now.”
Pickup
51%
Avg length
1:54
Booked
2
BOpens with their contract dateAhead
“Your service comes off contract on {contract_end} — worth a look before it rolls.”
Pickup
57%
Avg length
3:11
Booked
5
SARA’s read: Only the opening line is fixed — every figure inside it is merged from that account. Leading with the date keeps people on the phone almost twice as long, but 71 calls is not enough to call it; she'll ask to move the split at 120.
Pacing
- Calling window
- 09:00 – 17:00 local
- Days
- Mon – Fri
- Lines at once
- 4
- Attempts before giving up
- 3, four hours apart
- Calling from
- 0480 179 224 · your outreach number
Time zones come from each account’s service address, not your office. Nobody in WA gets a 6am call.