Interactive demo — simulated sample data
Sequences
Northbeam Connect · Demo
RC

Sequences

4 live plays, 1 paused · 484 accounts in flight right now

New sequence

Plays

Out-of-contract upsellLive
178 entered · 96 in flight
Second-site discoveryLive
58 entered · 31 in flight
Quiet-account check-inLive
203 entered · 88 in flight
Win-back — lost on pricePaused
74 in the audience
New business — SMB fibreLive
640 entered · 269 in flight

Quiet-account check-in

Live

Entered from Gone quiet — and starting to look like churn · runs 14 days end to end

Edit stepsPause
Entered
203
In flight
88
Replied
61
Meetings booked
12
Opted out
4
Voice — “Anything not working for you?”Day 0

No offer, no upgrade. SARA opens with the unhappy ticket if there is one, and listens. Anything she can't answer becomes a task for the account manager the same day.

Wait 4 days
Email — a short written recapDay 4Only if the call connected

What was raised, what happens next, who owns it. Sent whether or not anything was wrong.

Branch on what they do next
Something is wrongYour team
Straight to the account manager, same day

A problem raised on a retention call is not a ticket. It's flagged as a save opportunity with the transcript attached.

→ exits · creates a Save
All fineSystem
Marked healthy, re-checked in six months

The account leaves the quiet segment and the clock starts again. No further contact in the meantime.

→ exits · returns to the base
Exits immediately oncall connectsproblem raisedopt-outcancellation lodged

Guardrails applied at every step:contact only 09:00–17:00 in the account’s own state · no more than one contact per 21 days across all channels · consent re-checked before each send · Do Not Call register washed nightly.